Can you bring your experience to our team at ASSA ABLOY? Join our team based in either Malmö, Sweden or Krakow, Poland and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Service Delivery Manager

As our Service Delivery Manager, you would be managing the roadmap, demands, and processes related to our DBA services, in a complex global environment. In this role, you would be part of a global Hosting Team, interacting with our customers and vendors in other regions (EMEA, Americas, APAC). Occasional international travel may occur.

You would also be responsible for:

• Overall service improvements and strategies as well as problem handling
• Creating/improving processes and documentation together with the team
• Identifying customer needs and overseeing service delivery
• Keeping up to date with news and service roadmap
• Customer relationships

The skills and experience you need

We are looking for someone who has:

• An understanding of the DBA environments and technologies including cloud
• Senior Knowledge and experience within the specific services
• Good experience of IT processes and operations
• Knowledge of working with ITIL and project management
• The ability to take ownership while being a team player

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
• A competitive salary and incentive schemes
• The opportunity to join an exciting and dynamic workplace
• Challenging projects
• Individual development plan
• Individual certification plan
• International travel

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at [email protected]

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.