Responsible for customer technical support, provide solution to customer via email, phone, on site and other channels
Provide installation and commissioning training to customer, work on the commissioning of the inverter or BESS and ensure all the equipment would be installed safely, reliably, and properly and system running stable.
Collect and analysis customers’ service requirements, and prepare the related service solution for that.
Onsite support for inverter and BESS projects delivery
Communication and support partners on the end users trouble shooting and provide training for the partners.
Customer technical request tickets handling to close the tickets within SLA.
Requirements:
Education:
University degree
Ability to cooperate and work with peoples from different cultures
More than 1-year customer support experience in the solar or battery energy storage system
You need to spoke at advanced level English and Swedish.
Good customer communication skills
Being interested / motivated to learn about renewable energy
Power system or renewable energy industry related experience will be a plus
We Offer:
Motivational salary package
Life time learning environment and tools
Great amount of Product Documentation
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
Opportunity to contribute to the Knowledge base and be part of a growing theEngineers community
Opportunity to work abroad on business trips to customer site and offer onsite support