We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence across 60 countries, we empower businesses to reach everyone in the world, in seconds or less, through mobile messaging, email, voice, and video.
Dream big with us. We believe equal opportunities are the key to our success, no matter who you are, you'll be able to explore career options, take on captivating challenges, and build your skills alongside outstanding people
Sinch is on a growth and development journey, and we're building a Service Management function and looking for a leader to drive this area. As Manager Service Management Platforms, your focus is to build a new capacity in the company, by establishing a common service management process framework with a suitable platform. This is a company-wide initiative to streamline our global footprint and services to become more data driven and mature in these areas.
The essence of the role
Your role will also act as a Product Owner for our Service Management platform, playing a key part in defining and driving the product portfolio forward. Your aim will be to maximize the contract value, drive platform adoption, and ensure proper lifecycle management.
As our Manager Service Management Platforms:
You will lead product evaluation and identify a fit for purpose Service Management platform, then oversee the implementation and adoption. This includes developing and applying ITIL process framework. Part of your role will be shaping and growing your new team, bringing in talent through internal and external recruitments.
Who you are:
We believe you possess a growth mindset with a proactive attitude toward achieving both immediate and long-term goals. You bring curiosity, a passion for continuous improvement, and the confidence to challenge the status quo.
Are you ready? Join us on our journey!
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.