Norwegian Customer Experience Agent to Barcelona
Skicka ansökan 89 dagar kvar
Agent Customer Experience Agent
89 dagar kvar

Arbetsbeskrivning

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

Requirements
  • Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona

  • Native / Fluent in Norwegian (verbal and written), with a good command of English

  • Strong customer orientation (previous customer service experience is advantageous)

  • Available to work shifts (International Call Centre)

  • Office-based

  • Strong PC literacy

Job Description
  • Respond to customer enquiries via chats, calls, social media queries & emails

  • Provide customers with product and service information

  • Research required information using available resources

  • Identify customer needs

  • Manage and resolve customer complaints

  • Maintain an up to date customer information system

  • Identify and escalate priority issues

  • Follow up customer calls where necessary

Skills
  • Goal-oriented

  • Proactive

  • Sense of urgency

  • Positive and professional

  • Strong communicator – verbal and written

  • Willing to go above and beyond to exceed customer expectations

  • Strong time management

  • Accurate and able to follow processes and procedures

Start date: 19 September

Mer info

Anställningsform -
Publicerad 2024-09-03
Lön Fast månads- vecko- eller timlön
Antal platser 1
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