Arbetsbeskrivning

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer.

About the role

We are seeking a dedicated Field Service Engineer with experience in Desktop Support. The ideal candidate will be responsible for ensuring the smooth operation of our IT infrastructure providing support to end-users and maintaining system integrity. You will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

This role is crucial for maintaining productivity and efficiency within the company.

Responsibilities

• Provide desktop support to end-users ensuring timely resolution of technical issues.
• Oversee the installation configuration and maintenance of desktop systems and software.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Collaborate with other IT team members to develop and implement IT policies and procedures.
• Maintain accurate records of support requests resolutions and system changes.
• Conduct regular system audits to identify and address potential vulnerabilities.
• Provide training and support to end-users on new technologies and systems.
• Ensure compliance with company policies and industry regulations.
• Contribute to the continuous improvement of IT services and support processes.

Qualifications

• Possess an understanding of desktop support and remote troubleshooting techniques.
• Demonstrate proficiency in installing configuring and maintaining desktop systems and software.
• Exhibit problem-solving skills and the ability to troubleshoot complex technical issues.
• Have strong communication skills to effectively collaborate with team members and support end-users.
• Be familiar with IT policies procedures and industry regulations.
• Fluent in Swedish

What you can expect 

• Organization driven by technology – We have a tremendous technology backbone
• Open, ‘can do’ team spirit 
• Environment where you can make your own ideas reality 
• Drive your own career 
• Market conform benefits #Assoc