Arbetsbeskrivning

We are seeking a highly motivated and tech-savvy individual to join the Tech Support Team for Samsung. As a Technical Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high-tech products.

Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world's best-loved brands. We are looking for a Finnish Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a tech-savvy individual.

What's in it for YOU?

• At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success.
• Cutting Edge Technology - Be at the forefront of technology, working with the latest tech products and innovations.
• Career Growth - We offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and evolve in a dynamic and fast-paced industry.
• Make a Real Impact—Directly enhance users' lives by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, making a real difference in their lives.
• Permanent full-time contract.
• Additional employee benefits.

Join us as a Technical Support & User Enablement Expert!

Our client is at the forefront of the market when it comes to the future of technology. In this role, you act as the user enabler. You listen to and understand the queries of our users and ensure they understand how to move forward in the best way. Your mission will include solving problems, but it doesn't stop there; you ensure the user gets the most out of their tech product while using the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities are to utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems and be a champion for our customers, advocating for their needs and providing outstanding service.

What are we looking for:

• Native or Fluent in the Danish language.
• Intermediate English language user (B2+) - written and oral.
• Experience in troubleshooting hardware & software on various electronic devices.
• Strong understanding of mobile operating systems (Android & iOS) & common software.
• Analytical mindset to diagnose & troubleshoot technical issues.
• Positivity and ability to manage stress well.
• Active listener and strong interpersonal skills to build rapport with customers.
• Resourcefulness to find creative solutions and workarounds.
• Start date is 10 Oktober 2024 and additional start dates in Autumn.

What life at Transcom is like!

We have 30,000+ customer experience specialists in 29 countries with 90 locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here, we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are committed to your growth and success.

If your profile matches what we are looking for, we will invite you to one of our digital interviews. There, we will give you more information about the position and get to know you better. The interviews take place continuously, so send your application as soon as possible.