Are you passionate about creating exceptional online experiences?
Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction?
If so, we have an exciting opportunity for you
- as Customer Experience Specialist at Samsung Nordics!
About the role:
As the Customer Experience Manager for our B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers.
Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate.
You'll be the driving force behind crafting a seamless and positive experience for every visitor.
Responsibilities include:
- Own the sites and optimize the customer journey
- Align with stakeholders what the channel strategy is and what goals are set for each channel
- Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
- Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
- Reach out to EO (European office) and identify ongoing initiatives
- Test & QA EO/HQ driven development
- Request UX/Copy support when needed inside and outside team
- Align ongoing enhancements for Open & adjust to suit /Business & EPP
- Issue management – when issues are found on site, escalate in proper manner and collaborate with the right instances to secure functional site
- Support Merchandise team with EPP & /Business perspective & updates
- EPP – enhanced partnership program
- Learn the AEM (adobe experience manager) to be able to request optimizing (ex scheduling)
- Look into customization for the mapping of the sites (student, B2B, B2C)
- PIC (person in charge) for /Business including SMB (small medium business) and B2B
- Know how to create tickets to optimize user journey
About you:
Skills we are looking for:
- A few years of experience with similar assignments such as web-responsible or app-responsible
- Working with data driven approach
- Stakeholder management and used to navigating between requests, dependencies, value and time
- Backlog management
- Comfortable and enjoys working with both technical and design development
- Fluent in English
Personality traits:
- Strategical
- Networking
- Problem solver
- Detail oriented
- Enjoys working with many things/projects at the same time
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta.
We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings.
In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.
The assignment is full-time and ongoing, starting as soon as possible.