As a Solution Architect on the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Oracle Cerner technologies, you will prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to preform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of an investigation. Your goal is incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.

Basic Qualifications:

• Bachelor's degree in IT, HealthCare or related field, or equivalent relevant work experience at least 4 years
• Experience working with Cerner Millennium Orders, PowerChart and Ambulatory products and related components, at least 5 years
• Software implementation work experience, at least 3 years
• Health care information technology work, at least 3 years
• Customer service experience, at least 1 year
• Fluent in English

Preferred Qualifications:

• Experience working with 2 or more Cerner Millennium products
• Experience working in Application Managed Services or SolutionWorks business units
• Fluent in Swedish

Expectations:

• Willing to participate in on-call rotation as needed
• Willing to work 100% from the client site or assigned work location
• Willing to travel up to 20% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Willing to take people management responsibilities
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned
• Mentor and develop new associates/employees