Job Description

As the Service Delivery Specialist, you will ensure effective and cost-efficient service of delivery of tech, infrastructure and production assurance support.

Key Responsibilities

• Ensure effective and cost-efficient delivery of H&M Tech Operations covering service support, infrastructure and production assurance.
• Responsible for following and implementing Tech Operation´s vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service, infrastructure and production assurance needs and support realization of service roadmaps.
• Oversee and improve procedures for service processes/workflows.
• Monitor and review service, infrastructure and production assurance deliveries and drive related continuous improvement initiatives.
• Utilize globally procured contracts when needed to meet demand.
• Support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed.

Qualifications

Being part of our omni journey means there is not one clear path. We ask you to be open to change and take part in creating an organization for the future. This is an opportunity for open-minded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry.

You thrive working in an environment where everything can happen. You can commit to directional decisions, take ownership, and collaborate across the organization.

What you need to succeed:

• At least 4 years of experience in IT services/operations.
• Experience in delivering services with ITIL principles.
• Ability to manage business-critical IT services in a large enterprise-grade organization.
• Familiar with managing and responding to major incidents and escalations.
• Experience in structuring and operating service- and change governance.
• Strong stakeholder management and compliance skills.
• Good knowledge of Agile Methodology (e.g., SAFe, Scrum, Kanban) and Process Management (ITIL processes).

Additional Information

We are more about personality and competence - leadership and value driven approach are key. If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site as soon as possible but no later than 4th of July 2024 and initiate the dialogue with your current manager.

This is a full-time permanent position based in Stockholm.