Quest Global is looking for an Engagament Manager to join our team in Helsingborg. We are seeking a leader to secure continued success in engaging with customers within the retail sector - with a focus on transforming on premises e-commerce to Google and Azure cloud.

The project has a specific focus on:

• Current IT landscape assessment
• Destination IT landscape design
• Cloud assessment and recommendation
• Migration strategy, approach & execution

To be successful in the role, the Engagement Manager needs to:

• Foster positive relationships with our customers as their primary point of contact with at least 10 years of experience of working directly with customers
• Should have proficiency in managing senior customer stakeholders
• Have good working experience of at least 3 Years in Retail Domain and should have a good understanding of Digital transformation technologies
• Should be of entrepreneurial mindset; Any experience of working with startups or running own business in the past would be a big plus
• Have excellent interpersonal skills (written and verbal) with proficiency in English
• Design and execute solutions tailored to customer needs
• Work to generate new business while sustaining the existing business
• Seeks upselling and cross-selling opportunities
• Help customers implement services and plan projects effectively and nurture working relationships with customers throughout the project cycle
• Prepare reports on project performance
• Address customer issues with speed and efficiency
• Track customer’s processes and provide prompt assistance when needed
• Ensure compliance with company policies and follow ethical standards
• Ensure that contract terms and conditions are met
• Manage invoices and bills for assigned customers

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