About the company

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

Your role

In your role asCustomer Service Engineer at Huawei you will belong toSweden Solar business team.Responsibilities:

• Responsible for customer technical support, provide solution to customer via email, phone, on site and other channels
• Provide installation and commissioning training to customer, Work on the commissioning of the inverter or BESS. and ensure all the Huawei equipment would be installed safely, reliably, and properly and system running stable.
• Collect and analysis customers’ service requirements, and prepare the related service solution for that.
• Onsite support for inverter and BESS projects delivery
• Communication and support partners on the end users trouble shooting and provide training for the partners.
• Customer technical request tickets handling to close the tickets within SLA.

Location: Huawei office - Kista

Employment: This is a long termconsultant assignment via Clevry. The contract will be signed with us and you will be working at Huawei office.

Extent: 100%

Requirements:

• Education: University degree
• Ability to cooperate and work with peoples from different cultures
• More than 1-year customer support experience in the solar or Battery energy storage system
• You need to spoke at advanced level English and Swedish.
• Good customer communication skills
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus

Huawei Offer:

• Life time learning environment and tools
• Great amount of Huawei Product Documentation
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community

About Clevry

For over 30 years we have been the change maker for a more soft skills driven work-life within talent acquisition, assessments and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service.

The process

Clevry thinks your soft skills are as important as your hard skills. Do you want to know more about your soft skills and how to optimize them?

As you apply for this position you have the possibility to answer a questionnaire from us about your soft skills. The questionnaire takes approximately 10 minutes to fill out and generates a feedback report (in Swedish) that highlights your soft skills. This report can be used for both personal and professional purposes.

Both questionnaire and feedback report are sent to your e-mail inbox.

We screen candidates continuously and the position could be filled prior to last application date. Does this role sound like a good match? Please apply today.

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