German fluent Technical Support Working Model: Hybrid 30% office based p/ week (Monday- Friday 10am-7pm) Location: Sofia, Bulgaria Salary: 3500 BGN gross Training: 2 weeks Language: German fluent+ English B2 Contract: Permanent   As a Technical Advisor with German and English language, you will be delivering exceptional service to customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.   Responsibilities: Managing client connections in the German language via email, phone, and chat Supporting customers to deliver exceptional customer service and happiness. Continuously improving customer satisfaction by handling concerns in a professional way. Taking responsibility and accountability for delivering an acceptable solution for the customer. Achieve essential KPIs, targets, and goals to guarantee that clients receive the best service possible. Requirements: Fluent German+ B2 in English Excellent knowledge and use of MS Office applications; Excellent customer care skills; Excellent organizational and problem solving skills   Benefits: ·       Competitive salary ·       Comprehensive initial training and onboarding fully paid. ·       Continuous training and upskilling programs ·       Professional Development and Career Navigation programs ·       Health and Wellbeing initiatives ·       Relocation support if needed (accommodation and travel expenses) ·       Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.  Required language: German