Experience the power of a game-changing career   Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   If you’re looking to grow and be inspired, as a Working Team Leader in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future.  Career growth and personal development   This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   What you will do in this role   In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   As a Working Team Leader on our team, you will:   - Participate in communications with the client  - Support Advisors by solving queries  - Review and improve case handling flow  - Keep track of case handling with time management  - Monitor and report team performance  - Give newly hired agents feedback on their individual performance to improve and motivate their daily work  - Motivate as a team leader controlling turnover and retaining potential and motivated team members    Your qualifications   We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   Concentrix is a great match if you:   - Are bilingual or proficient in German plus advanced English - Have experience in customer care environment  - Have leadership skills  - Have working knowledge of Zendesk or similar CRM, IT equipment and applications: MS Windows, MS Office, industry and communication skills  - Have experience working with Product and Engineering Teams in a SaaS environment is a plus  - Can adapt quickly to new software and constantly changing business requirements  - Have experience with E-Commerce and ERP systems is beneficial as well  It will be a plus if you:  - Have been a founder yourself and know the pains of a small business  - Have experience of work under pressure and deadlines and coaching experience  - Know how to delegate tasks  - Have problem solving and reactivity abilities  Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.   What’s in it for you   We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   In this role, we offer benefits that help support your unique lifestyle:   - Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Salary23 000 euros gross/year + up to 6 000 euros gross/year in bonus  - Central location in Barcelona  - Bring-a-friend (referral) bonus opportunities  - Full paid training on the company and the project you'll be working on  - Career development programs, specialized courses  Experience the best version of you!   At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.   If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   Concentrix is an equal opportunity employer   We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.   RRQ24-003618-1-GERMANY   Required language: German