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Job title: CX Project Lead
Purpose of the role:
The CX Project Lead is part of the Nordic Customer Satisfaction team and has a key role in securing and optimizing a high-quality Consumer Experience across all touchpoints. Main responsibility is to drive improvement activities along the consumer journey with key focus around Contact Center and Digital Channels. Resulting in an enhanced customer experience to drive loyalty and an efficient customer service with high quality.
Job scope and key deliverables:
Role Tasks:
What makes this role interesting for a candidate?
At Samsung we deliver a superior experience every time, by providing the customer solution effortlessly with innovation to drive retention and sales. It’s the small details that makes the major changes. By working together and focusing on the end-to-end Customer Journey we work together to constantly improve the Customer Experience.
Main competence:
Leading & Deciding Takes control and exercises leadership. Initiates action, gives direction
Organizing and Executing Plans ahead and works in a systematic and organized way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.
Interacting and Presenting Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.
Adapting and Coping Adapts and responds well to change. Manages pressure effectively and copes with setbacks.
Most relevant previous work experience:
Required language skills:
Required travel days (a span) per month:
Bra villkor för rätt person samt ITPK tjänstepension (kollektivavtal), Hybrid/remote, friskvård m.m.
Är du intresserad, ansök tjänsten med ett CV på engelska omgående, tackar.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$269.billion. To discover more, please visit www.samsung.com.
Headsource är ett rekryterings- och bemanningsföretag med huvudkontor i Stockholm. Vi jobbar lite snabbare, har lite roligare och har över 20 års erfarenhet på marknaden vilket gör att vi hittar kandidater snabbare än någon annan aktör på marknaden. För mer information besök oss på www.headsource.se