Experience the power of a game-changing career  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Supervisor in Valencia (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development  This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  What you will do in this role  In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  As a Supervisor on our team, you will:  - Monitor and report team performance - Give agents feedback on their individual and motivate team members - Keep track of each agent’s training - Participate in the recruitment process close to HR Department - Organize and optimize shifts - Make sure processes and procedures are up to date and adhered to take overflow calls / tickets. - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA. - Guide on selling techniques for complex outbound driven sales - Maintain knowledge and expertise associated with applications specific to individual customers  Your qualifications  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  Concentrix is a great match if you:  - Are bilingual or proficient in German plus advanced level of English - Possess project management skills - Have previous experience - Are talented to grasp a situation with many stakeholders and team members - Have excellent communication skills - Can implement and manage change - Have a high customer care orientation - Are able to develop personal and profesional skills - Have IT knowledge and skills - Have business knowledge and are commercial drive - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration - Have fun facing challenges and overcoming unbeatable obstacles Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  What’s in it for you  We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  In this role, we offer benefits that help support your unique lifestyle:  - Full-time 39 hours/week contract: Monday to Friday 8:30 to 17:30 - Salary 27 000 euros gross/year + up to 4000 euros gross/month in bonus - Central location in Valencia - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you!  At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”    Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. RRQ24-001514-1-GERMANY Required language: German