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Are you a leader with a passion for customer service and team development? We are looking for a dedicated First Line Manager to guide our Team Leaders and drive operational excellence within our customer service teams.
About us
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the Role
As a First Line Manager, you will play a crucial role in leading and inspiring for now two Team Leaders, ensuring they have the support and resources needed to lead their teams effectively. Your responsibilities will include overseeing day-to-day operations of their designated First Line teams, setting and communicating customer service goals, and using data to monitor and enhance team performance. You will also be a key stakeholder in projects, responsible for developing and implementing business policies to improve our services. This role reports to the Senior Manager, First Line.
Responsibilities:
Experience and Skills:
Personality Traits:
If you are a strategic thinker with a passion for customer service and team leadership, we invite you to apply for this exciting opportunity. Join us and make a significant impact by guiding our Team Leaders to success and enhancing our customer service operations.
Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business. We also offer:
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!