The role is responsible for:

· Perform end-to-end orchestration across all processes and services managed by Client Management

· Engage clients throughout process, ensuring seamless delivery and client experience

· Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.

· Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps

· Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Our Ideal Candidate:

• Sound knowledge of Financial Institutions
• 3-5 years of experience in the financial services industry, ideally in covering Investor Segment Clients
• Clear understanding of the client needs being serviced, and strong drive to deliver exceptional client service and experience
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• Strong written and verbal communication skills in English