David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Swedish-speaking Quality Analyst (Content Moderation).
Position: Quality Analyst (Content Moderation)
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Review and assess user-generated content including but not limited to text, images, videos, and audio files according to predefined guidelines and policies
Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements
Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
Collaborate with cross-functional teams including Operations, Training, and Product Development to continuously improve moderation processes and tools
Stay updated on industry trends, best practices, and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.
REQUIREMENTS:
Fluent English (C1) and Swedish (C1), must be able to read and speak the language with an emphasis on great grammar skills
Bachelor's degree in a related field or equivalent work experience
Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment
Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
OFFER:
Excellent remuneration package based on experience, skills and performance
Shifts within 24/7 hours of operation
Relocation support
Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
A dynamic and creative team with positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.
Skicka ansökan
Mer info
OmfattningHeltid
VaraktighetTillsvidare
Antal platser1
LönFast månads- vecko- eller timlön
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