Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day. We are looking for a Team Leader (French-speaking) - On-site to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. What we offer you You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team. Your benefits: - Full-time contract, 39 hours/week: Rotative Monday to Saturday 09:00 to 20:00 - Salary 23 300 euros gross/year + up to 4000 euros gross/year in bonus - Friends hunting (referral) bonus - Great office location in Barcelona - Full paid training about the company and the project you will be working on - Career development program and specialized courses - Opportunities for a career abroad through the International Mobility Program What you’ll experience with us As a Team Leader in our team, you will: - Monitor and report team performance - Keep track of each newly hired agent’s training and training needs to improve technical and phone communication’s skills - Motivate as a team leader controlling turnover and retaining potential and motivated team members - Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones) - Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes - Make sure processes and procedures are up to date - Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.) - Offer support in critical problems (escalations, emergencies, agents and customers complaints) - Back-up Program managers fulfilling corresponding tasks during vacation or absence periods - ​Prepare weekly business review slides for management and daily report productivity metrics to the team and management - Manage daily HR and recruitment processes, communicating needs, backing up with data   We’ll be a great match if you: - Are native or proficient in French with advanced English level. Spanish is a plus! - Have experience in a customer care environment - Posses leadership and communications skills and working knowledge of project processes, IT equipment and applications: MS Windows, MS Office, etc.    It would be a plus if you: - Have experience working under pressure and with deadlines - Possess coaching experience - Are able to delegate tasks - Have persuasion and problem solving skills Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role. Who we are We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow. If this sounds like you, join us!   We are an equal-opportunity employer We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws. RRQ24-002916-1-FRANCE Required language: French