At Jeppesen (Boeing DAS) we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

We are currently looking for a Technical IT Support Specialist for our office in Gothenburg, Sweden to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Account Managers handling multiple customers globally.

About the position

This position is open for participants in the 10 month Earn Your Wings program within the Digital Service and Operational Center.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.

• Participate in ongoing implementation projects

• Provide advanced technical support for day of operation flight and crew tracking and related products, in relation to the Service Level Agreement(s)

• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation

• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades

• Work with System requirements with internal and external stakeholders

• To be on roster (24x7 standby) every fourth to fifth week

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2 days a week. This is at the hiring team’s discretion and could potentially change in the future.

Employer is willing to sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Fluent English

• Completed the EYW 4.0 trainee program within Boeing

• Previous experience from working with Jeppesen Crew software is required

Preferred Qualifications (Desired Skills/Experience):

• Particular interest in technical problem solving

• Expert knowledge of Unix and/or Linux

• Expert knowledge with shell scripting

• Expert knowledge in Python language

• Good knowledge in version control systems such as Git and Mercurial

• Strong programming skills

• Bachelor's degree or higher in IT related field or equivalent.

• Knowledge of Rave is beneficial

• Messaging systems such as Activemq

• Databases (Oracle or Postgresql)

• Customer relationship experience is advantageous

• Highly responsible, able to take ownership of issues

• Strong technical & analytical aptitude

• Able to work independently and within a team

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Join us if you want to:

• Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)

• Broaden your experience in international projects, technical workshops and hackathons

• Participate in employee recognition program (Boeing PridePoints)

• Have Private Medical Insurance (Skandia)

Applications for this role are accepted until 9th May 2024.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.