Who are we? Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future. Operations – Process Improvements Team Within Operations, which is part of a unit within Volvo Commercial Operations called Financial & Mobility Services, we are responsible for a large part of the customer journey once customers place an online order for a new Volvo and the operational processes required to support them. We build and operate processes for our customers and operational teams (customer care etc) and partner with our retailers for a seamless online and offline customer experience. You will be joining a passionate and customer-oriented team dedicated to continuously improve the operational environment in which our internal teams, retailers and partners operate to ensure a great customer experience. Your focus will be to improve current processes in our existing Direct-to-Consumer markets, currently being the UK, Sweden, Norway, Germany and the Netherlands. This is what you’ll do * You will lead small and big improvement initiatives related to the Direct-to-Consumer customer journey from vehicle order onwards, including their usage phase and return of vehicles. * You will collaborate extensively with our Direct-to-Consumer markets, our digital teams, and other teams within different areas of Volvo Cars´s Commercial Operations, sometimes leading a larger initiative while also being directly responsible for a part of the delivery. * You will be creating briefs for digital development, updating and documenting the processes in our process management tool, creating training material etc. * You will develop deep knowledge about our processes and to work with several improvement initiatives of different size simultaneously. We are looking for you We are looking for you who are passionate about finding ways to improve the as-is. You are structured and self-driven with strong business acumen and the ability to deliver under pressure. You are a great collaborator with strong stakeholder management skills. You are comfortable working in a dynamic, cross functional and complex environment.  You are curious and detail oriented but can also take the holistic view. You are passionate about your job but also able to maintain a healthy work-life-balance. You will play an important role in taking Volvo Cars to the next level – at Volvo Cars we embrace change, and we welcome your ability to challenge the status quo, willingness to go above and beyond to deliver and see challenges as a chance to grow as an individual. Most of all, you share our values and our ambition. Qualifications: * A University Degree or equivalent working experience * Minimum 5 years’ experience of working with operational business process development and / or project management experience, preferably in the automotive business but not necessarily. * You have an analytical mindset. * You are a collaborator and a team player with strong stakeholder management skills. * You are familiar with tools like SAP S4, Salesforce, and Azure DevOps and is generally tech-savvy. * You are fluent in English, verbal and written. Location: HQ Gothenburg