At Husqvarna Group, we are committed to delivering exceptional customer experiences. As a global leader in outdoor power equipment, we strive to exceed customer expectations at every touchpoint. We are currently seeking a dynamic and motivated individual to join our Customer Care Global team as a Customer Care Experience Specialist.

About the Role:

As a Customer Care Experience Specialist, you will play a crucial role in shaping and optimizing the customer and dealer support experience. Your responsibilities will include ensuring the success of our digital platforms, aligning them with our overarching CX strategy and evolving customer needs.

Key Responsibilities:

• Ensure that product data and content on the B2B Dealer Portal meet customer needs.
• Collaborate with cross-functional teams to bring the product vision to life.
• Prioritize tasks based on customer experience, business value, and technical feasibility.
• Review, update, and take corrective actions in STEP/MPIM.
• Drive continuous improvement initiatives for enhanced customer experience.
• With a CX mindset, propose enhancements in IT tools and specify requirements.
• Identify process development opportunities and explore new technologies for improved CX and business efficiency.

Who You Are:

• University degree within IT, Engineering, Business Development, or similar.
• Passionate about customer experience and satisfaction.
• Skilled in collaboration, able to work effectively with diverse teams.
• Analytical and data-driven, with strong problem-solving skills.
• Experienced in project leadership and effective task prioritization.
• Results-oriented, with a focus on achieving measurable outcomes.
• Familiarity with Husqvarna Group divisions and B2B tools is beneficial but not mandatory.
• Experience in working at both operational and strategic levels.

Location: The position is located at our office in Huskvarna, with the possibility to a hybrid working model.

Your application  

Does this sound like the opportunity you been waiting for? Don't hesitate to apply as soon as possible,. We do not accept applications via e-mail due to GDPR regulations.

 For questions regarding the recruitment process please contact Talent Acquisition Partner at [email protected]

For questions regarding the position please contact hiring manager Jonas Sjölund, Sr. Manager Customer & Dealer Care at [email protected]

What happens after you applied? 

In this process we are applying for an ongoing selection, so please apply today. If we believe you are a potential candidate for the role, you will be, or have been, invited for an initial interview. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled. 

Husqvarna Group is the world’s largest producer of outdoor power products including robotic lawn mowers, garden tractors, chainsaws and trimmers. The Group is also the European leader in consumer watering products and one of the world leaders in cutting equipment and diamond tools for the construction and stone industries. The Group’s products and solutions are sold via dealers and retailers to both consumers and professional users in more than 100 countries. The head office is located in Stockholm, Sweden, and the share is listed on NASDAQ OMX Stockholm Exchange.