Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior IT Support Specialist to join our dynamic team.

What you will work on:

• Provide exceptional customer service to remote employees, focusing on their IT needs.
• Represent the IT team in IT Bars and other support channels, ensuring effective communication.
• Manage incoming requests, resolve tickets in Jira, and monitor the IT Slack channel for user assistance.
• Handle back-office tasks related to IT support.
• Maintain and support hardware and software, including printers, meeting room technology, Google Workspace, JAMF, and LDAP.
• Collaborate with global teams to maintain alignment within the IT Support area.
• Update and enhance support documentation continuously.
• Participate in onboarding processes for new employees.
• Assist senior colleagues in preparing and executing vendor engagements.
• Participate in on-call services as required.
• Contribute to IT support improvement initiatives.

What you bring:

• Must have Apple and Google experience.
• Advantageous to have experience with JIRA.
• 1-2 years of experience in a help desk environment.
• Experience in supporting macOS and Windows systems with a customer-focused approach.
• Familiarity with client and software deployment solutions.
• Some experience using Terminal.
• Proficient in English (company language) for effective communication.
• Possess a growth mindset, curiosity, and a fast-learning attitude.
• Patient troubleshooter with the ability to find solutions collaboratively.
• Team player collaborating across locations for problem-solving.
• Alignment with company values and a commitment to living them fully.
• Self-motivated, proactive, and able to work independently.
• Dependable with a sense of urgency and ability to meet deadlines.
• Strong communication and customer support skills, maintaining professionalism.
• Follow and execute a development plan.
• Flexible and adaptable to fast and frequent changes.