OBS! Sista ansökningsdag har passerat för denna annons. Du kan fortfarande läsa om den, men det går inte längra att ansöka.
Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain,Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.
A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.
Your Impact
Join our dynamic team at Efficy Sweden in Malmö as we seek a passionate Second Line Support Officer to elevate our customers' experience with our cutting-edge Martech platform - Apsis One. As a vital member of our Customer Service department, you'll embark on a mission to provide top-tier assistance to our valued clients. Your role as a Second Line Support agent is to excel in addressing customer inquiries through various channels like email, phone calls, and online chats. With a focus on technical expertise, you'll directly tackle complex queries from customers or first-line support, ensuring swift resolution or seamless escalation to the appropriate team when necessary. Your commitment extends beyond mere issue resolution; you're dedicated to enhancing our customers' journey by prioritising their needs in alignment with contractual obligations. Anticipating challenges, you proactively engage with our R&D team to explore innovative solutions, ensuring optimal functionality and user experience within our marketing application.
Key Responsibilities
About YOU
We offer YOU
Do you have questions about this position? Please contact [email protected]
Find more jobs at https://jobs.efficy.com.
efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!
Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.