Who are we? Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future. About us Car Service Business is a unit within Volvo Cars. Part of our responsibility is to create a user-friendly owner experience around current and future cars in Volvo’s portfolio.  At Global Technical Support within Car Service Business, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions. We are now seeking a Global Technical Support Engineer to join us! What you will do As a Support Engineer, you are the interface between markets, Current Model Quality, and other problem-solving functions within Volvo Cars. You will be a key in our continuous change in finding solutions to problems and get our products repaired and back in customer hands, and all workweeks will be different.  Example of your daily tasks includes: * Collaborate with colleagues in Shanghai China to fault trace a car with Electrical or connectivity symptoms.  * Connect to retailer workshop and assist with software download.  * Handle cases with different technical questions, important with correct, swift and timely response as we help workshops to repair the cars for our customers. * You make presentation at a market meeting regarding technical issue. * You are setting up logging equipment and send to a car in a workshop in South Africa. * Visiting Technical Helpdesk Colleagues in Charleston South Carolina USA to exchange ideas “over the desk”. * There is new technology coming for Autonomous Drive and you are responsible to establish contacts with the development team to get and share knowledge. You and your skills  We believe you have university degree in a technical field of engineering and some years of work experience within software areas such Electric Vehicle, Hybrid, Autonomous Drive & Connectivity. As you will communicate with stakeholders globally, it is very important to have solid spoken and written English skills, as well as strong presentation skills. After-market experience is meritorious. You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday.  We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems. You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust.  Where you’ll be  You will be based at Volvo Cars facilities in Torslanda, Sweden. What we offer you  We offer you a clear purpose and empowerment from day one, continuous feedback, learning and growth, a dynamic and respectful work environment that promotes work life balance. Curious and want to join us? You are welcome to submit your application via the link below. For questions regarding the position, and to get to know your potential manager, please contact Göran Björnstedt via email [email protected].  Let us know why you think you would be an ideal fit for this role in your application letter!  We want your application in English at the latest 2024-04-10.