About the role

We are looking for a Senior Customer Success Manager to work with our Enterprise customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.

Location: Sweden, Stockholm (Flexible / Hybrid working)

Area of responsibility

• Optimize customer journey
• Engage with customers to ensure positive outcomes
• Find opportunities for continuous improvement
• Drive true value for customers
• Ensure customers are adopting our products and realizing their value
• Be a Challenger to our customers to stay focused on delivering business value
• Deeply understand our customers’ objectives and become a trusted right-hand advisor
• Define, drive, and demonstrate the value (ROI) delivered
• Lead cross functionally to drive customer success
• Improve the customer experience by creating a customer feedback loop
• Drive alignment with Sales and Renewals teams
• Align with Sales on the renewal and expansion strategy for your portfolio of accounts as well as identifying new opportunities.
• Exceed your metrics; Renewal, Upsell, and Product Adoption measured by gross revenue within your portfolio as well as Customer Satisfaction.

Your qualifications

• Proven customer management skills with large, Enterprise accounts
• An understanding of technology and an ability to explain how technology drives business value
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
• Creative, resourceful, detail-oriented, and highly organized
• An analytical and metrics-driven work style
• Exceptional executive-level communication, presentation and interpersonal skills.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Passion for driving business value to customers through software development and new technology
• Customer Success Management, consulting or sales experience working with enterprise customers
• Excellent communication skills, fluency in both Swedish and English.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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