Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Operations Engineer to join our dynamic team

What you will work on:

• Coordinate, evaluate, and improve fixed telephony, integrated communications, and internal contact centers within the client’s IT organization.
• Serve as the technical contact for both internal and external suppliers, ensuring smooth daily operational deliveries.
• Manage and maintain telephony systems, including troubleshooting and resolving technical issues.
• Collaborate with cross-functional teams to implement telephony solutions aligned with business requirements.
• Monitor system performance and ensure adherence to service level agreements (SLAs).
• Provide technical expertise and support for telephony-related projects and initiatives.

What you bring:

• Technical degree in telecommunications or equivalent experience in the field.
• Minimum of 7 years of experience in IT, preferably as an operations engineer in telephony-related roles.
• Proficiency with various telephone technologies and vendors such as Avaya, Unify, Mitel, Nec, Audiocodes, Cisco, etc.
• Experience managing enterprise networks for multi-site and multi-protocol telephony.
• Familiarity with Call Center solutions, preferably Enghouse TRIO.
• Knowledge of ITIL processes is advantageous but not required.
• Understanding of IT security principles in a corporate environment.
• Familiarity with MS Teams telephony and integrated communications.
• Proficiency in using ticketing tools and managing service level agreements (SLAs).
• Strong understanding of telephony protocols such as SIP/SIPs, RTP/SRTP, and legacy protocols.
• Knowledge of server infrastructure related to telephony, including virtual machines and serverless technology.
• Excellent communication skills to interact with technical experts, customers, and group management.
• Fluent in spoken and written English.

Additional Skills (Advantageous):

• Experience with IT security protocols and practices.
• Knowledge of emerging telephony technologies and trends.
• Certifications in relevant telephony technologies or ITIL.