SpliceGroup Europe Limited is a well-established, expanding and profitable business with a proven track record of developing and delivering leading-edge fibre optic cabling solutions, designed to improve network resilience and speed of communications. The quality of its Cabling Systems & Fibre products combined with tried and tested Installation, Maintenance & Support services have led to an enviable portfolio of major Corporate Clients in the Telecoms, Banking and Data Centre sectors in the UK, Europe and USA.

Key Responsibilities: -

• Able to perform physical reboots of devices.

• Able to check for hardware alarms (failure lights).

• Able to check for console error messages.

• Able to complete hardware installs.

• You will be providing day to day data centre support.

Maintain hardware inventory.

• Checking for console error messages where applicable.

• Assist in investigation / resolution of physical network faults and hardware issues.

• Able to load tape or CD media into the device to precede a recovery of a server.

• Able to complete all necessary logs to record Hands and Eyes activities.

• Able to professionally communicate and host customer contacts (for example engineers).

• You will need to be procedural minded with regards to all aspects of the service deliverable's.

• Able to deal with incidents quickly and efficiently using approved procedures / guidance.

• Respond to any ad-hoc, low level skill task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting.

• Alerting Management to actual and or potential service problems.

• Completes ad hoc activities at Managements request.

Conforming with department procedures and SLAs/DOUs.

• Completing tasks to specified standards as set by the Client.

• Capable of working on your own.

• Escorting third party vendors around the customer site and into the data centre.

Experience: -

• Proven General Data Centre Support experience working in a data centre environment.

• Installing DC hardware

• Installing DC Infrastructure

• Update DCIM Tool

• Updating customer applications (Service Now)

• Data Center Fiber & Copper patching and cabling support experience.

• Be proficient with Outlook.

Essential: -

• Must have own transportation.

• You will be working at least one week in three being on call.

• You will be based permanently at the service contract site.

Additional Compensation:-

• In addition there is a generous on call allowance.
• Any overtime will be compensated at the appropriate rate.
• 25 days annual leave plus statutory bank holidays.
• Company Pension Scheme.
• Private Health Care Scheme.
• Life Insurance.

Job Types: Full-time, Permanent

Salary: SEK 324,635 - SEK 375,000 per year

COVID-19 considerations:

We are responding to COVID-19 by following government guidelines and working with our clients to observe all Health & Safety measures within the working environment.

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