Your career at UPS:

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Customer Solutions Consultant

Your role is to demonstrate value and present solutions to new and existing businesses through close alignment with the territory account managers. As a UPS Customer Solutions Consultant, you will have monthly and annual revenue targets to achieve as well as supporting the sales team of your aligned territory. To be successful in the role, you must have exceptional organisational and communication skills as you will present to different industry verticals. The territory primarily covers the inner, outer and surrounding areas of Gothenburg, Sweden.

WHAT YOU WILL DO

• Be accountable for your territory and opportunity pipeline through proactive engagement with the account management team.
• Create and maintain customer presentations with clear value propositions.
• Develop and maintain sales opportunities captured in the CRM (Salesforce) by working closely with the account managers and the Solutions implementation team.
• Analysing supply chains and business processes to identify customer challenges and position standard or customised solutions.
• Collaboration with colleagues from other departments and countries to continuously expand your internal network.
• You will take part in a wide range of training courses and receive the most important know-how for your job – not only at the beginning, but throughout your time with us.
• You take over your own customers together with the sales department and you jointly develop new strategies for their further development.
• You take over the project management for a variety of customer projects and are an important interface between customer, sales and specialist departments.
• You ensure that sales targets and customer expectations are met and exceeded.

WHAT MAKES YOU STRONG

• Bachelor’s degree or international equivalent in Business, Supply Chain, or a related field (Preferred).
• Experience in Business-to-Business or Business-to-Consumer sales (Preferred).
• Enjoyment of communication and teamwork.
• Analytical and creative thinking.
• Ideally knowledge of logistical workflows.
• Experience using Microsoft Office Suite.
• Fluent in both Swedish and English language – written and oral.
• A full, clean driving license (for at least two years).
• Willingness to travel.

WHAT WE OFFER

• A chance to contribute and develop with the largest express carrier in the world
• Company car
• Wellness allowance, Rikskortet
• CBA agreement with Unionen

RESPONSIBILITIES

Facilitates meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.

Maintains customer relationships to ensure solutions meet customers’ needs and expectations.

Documents and reports account activity and project events on Salesforce (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.

Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.

Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.

Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.

Job details

Our office is in Gothenburg.

Full time, Permanent with 6 months’ probation.

Applicants should include CV and cover letter in English. You should be eligible to work in Sweden. Expected start date for this position is as soon as possible.

We will continuously screen resumes therefore we recommend you to apply as soon as possible.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.