Seeking a strong Data Center Technician to support both company-specific servers as well as servers onsite at customer data centers.

Responsibilities:

• Support both internal and external servers: You will manage company-specific servers alongside those at customer data centers.
• Technical proficiency: You possess strong technical skills in hardware, IT, and cabling management.
• Analytical problem-solving: You excel at analyzing situations and identifying solutions with meticulous attention to detail.
• Self-motivated and results-oriented: You are a self-starter with a positive, humble attitude and a strong drive to achieve results.
• Knowledge sharing and contribution: You actively share your knowledge, contribute to technical and non-technical documentation (e.g., KB articles, SOPs, lessons learned), and help build our knowledge library for others to benefit from.
• Leadership and initiative: You can lead and drive assigned initiatives to completion, demonstrating internal and external collaboration skills.

Tasks:

• Preparation, staging, and setup: You will prepare, stage, set up, and perform startups and shutdowns of equipment (e.g., racks, hard drives, switches) following established procedures and guidelines.
• Troubleshooting and diagnostics: You will perform diagnostics and troubleshooting according to standard procedures, efficiently identifying and resolving issues with minimal disruption.
• Quality checks and verification: You will conduct post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and Network Design Tasks (NDTs).
• Decommissioning hardware: You will decommission hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures.
• Incident communication: You will follow procedures to communicate, report, and escalate incidents to the appropriate Variscale Management.
• Safety compliance: You will actively participate in safety briefings, complete required training, and always comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Teamwork and communication: You will contribute to a positive and effective team environment by sharing information, participating in meetings, asking questions, and keeping apprised of team progress.
• Proactive communication: You will proactively share relevant information to optimize workflow and mitigate the impact of changes on others.
• Policy and procedure adherence: You will comply with Data Center Services (DCS) business unit policies, procedures, and deadlines.
• Ticket completion: You will efficiently complete assigned tickets, meeting or exceeding established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with minimal guidance.
• Accountability and ownership: You will take pride in your work, demonstrate a sense of accountability for service quality, and take ownership of data center facilities.
• Client focus: You will understand the client's business and maintain a strong client focus to ensure your work effectively impacts their needs.

Requirements:

• Exceptional server hardware knowledge with a deep understanding of component and system failures.
• Ability to assist with field issue failure analysis and server fleet health tracking to identify trends, new issues, and ensure Veritas upholds client SLAs.
• Solid experience with IPMI utilization for diagnostics.
• Proficiency in administering software tools like diagnostics, tests, and firmware updates.
• Experience in real-time issue resolution during deployment execution.
• Experience with Windows Server OS, WinPE OS administration, and Linux PXE services (a plus).
• Network troubleshooting skills in Layer 1, Layer 2, and Layer 3.
• Basic Linux and Windows scripting experience (preferred).
• Virtual Machine setup and environment configuration experience (preferred).
• Ability to work independently and within a local or geographically dispersed team.
• Minimum of 3 years of experience as a data center technician.
• CompTIA A+ or equivalent experience (required).
• CompTIA Server+ or equivalent experience (required).
• CCENT or equivalent experience (preferred).
• Windows OS experience (required).
• Associate degree in computer science, computer engineering, information technology, or equivalent experience (preferred).
• CCNA certification (preferred).
• MCP/MSCE certification (preferred).
• Scripting experience (preferred) in PowerShell, Python, or Bash.
• Ability to lift up to 50 pounds when necessary.
• Ability to safely climb ladders when necessary.
• Ability to wear personal protective gear correctly when necessary.
• Ability to stand and walk for extended periods without compromising productivity.
• Ability to use hands and adjust controls with precision, bend or twist the body, and perform repetitive movements for extended periods without compromising productivity.