· and complaints to identify trends and implement preventive measures.

· Develop and maintain strong relationships with key customers, acting as the primary point of contact for quality-related matters.

· Conduct regular quality reviews with customers to gather feedback, identify improvement opportunities, and communicate progress on corrective actions.

· Coordinate, manage and ensure well planned and executed customer audits and visits, while adhering to customer-specific requirements and standards.

· Coach, mentor and develop the customer quality team and each individual team members, with regular performance reviews based pre-defined team and individual objectives.

· Define KPIs and ensure adherence to the defined KPIs together with your team.

· Establish preventive measures to avoid/minimize customer complaints.

Accountability/Authorization

· Budget responsibility: Yes

· Direct reports: Yes

· Authorized to decide on investments according to role and policy.

· Authorized to issue production stops if required.

Requirements

Educational background and previous experience required for the role.

Qualifications and experience

· A relevant academic degree or equivalent practical experience.

· Extensive experience in customer quality management, preferably as a leader in the automotive or manufacturing industry.

· Experienced in coordinating customer audits and visits, ensuring compliance with customer-specific requirements.

Specific skills

· Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

· Excellent problem-solving skills and attention to detail.

· Knowledge of lean principles and continuous improvement methodologies.

· Proficiency in analyzing customer data, feedback, and complaints to identify trends and implement preventive measures.

· Strong knowledge of customer quality processes, standards, and requirements.

Personal success factors

· Familiarity with industry trends and best practices in customer quality management.

· Ability to collaborate with cross-functional teams to develop and implement quality improvement plans.

· Ability to proactively address customer concerns and drive effective resolution.

We are looking for an experienced Quality Compliance Manager to join us in our mission to contribute to a greener future. The role is a part of our excellent Quality Compliance team based in Skellefteå. Reporting to the Director of Quality Compliance, you'll lead inter-departmental audits, ensure plant and product certifications, fortifying our commitment to quality. You'll set and enforce policies, conduct tests to align with regulations, and train teams in new protocols. Your expertise will shape our high-quality, customer-exceeding products, making an impact on our sustainable future.

About You

The ideal candidate has a strong background in customer quality management and a passion for exceeding customer expectations. You possess excellent communication and interpersonal skills, allowing you to build strong relationships with customers and internal stakeholders. Your problem-solving skills and attention to detail enable you to identify customer concerns, analyze data, and implement effective corrective actions.

You are a proactive and results-oriented individual who thrives in a fast-paced environment. Your ability to collaborate with cross-functional teams and manage multiple priorities ensures timely resolution of customer quality issues. You have a customer-centric mindset and a commitment to continuous improvement in product quality and customer satisfaction.

Join us in our mission to deliver exceptional customer experiences by driving customer satisfaction and continuous improvement as a Customer Quality Manager. Apply now with your CV in English or your complete LinkedIn profile.