Job description

The Technical Implementation Specialist is an ambassador of Philips ensuring that all customers are satisfied while meeting or exceeding our business targets. Responsible for building, deploying and/or integrating HPM hardware and software solutions, for both new and existing customers.

This role is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise. The main goal for Technical Implementation Specialist is to ensure successful implementations and positive customer experiences.

• Build, install, configure, test, maintain and support Philips HPM hardware and software solutions
• Responsibility for the whole Implementation process, from planning through installation, go-live and handover

Responsibilities

• Building, deploying, and/or integrating HPM hardware and software solutions
• Responsibility for the whole Implementation process, from planning through installation, go-live and handover to the support department.
• Configuring and testing hardware at customer site and/or Philips Delivery Center
• Collaborate on fulfilling technical implementation deliverables such as detailed design documentation, system build, configuration and testing
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Customer oriented and quality first approach to installations and maintenance on HPM systems.
• Mentor and train team members to share and expand on best practices, way of working. Elevate colleagues by sharing experiences
• Provide technical contact to customers during the implementation phase and own the customer experience to ensure a successful delivery and installation.
• Mentors and trains customers to maintain their systems
• Follow good documentation practices in producing reports both for internal and external use
• Maintains and supports in updating and tracking HPM install base
• Following and meeting expectations on the Field Service Guidelines.
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Serves as the technical resource for implementing new releases at existing customer sites or implementing less complex systems at new customers.

Qualifications

• Self-motivated, task-forced team player who is persistent in achieving the goals set
• Highly professional and knowledgeable approach to solving customer problems and ownership of own projects.
• Excellent ability to understand the customers’ requirements and work with Project team to find the best solution.
• Strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.
• Represents Philips professionally in both customer and internal team situations
• Excellent understanding of all assigned Philips HPM products and services
• Excellent written communication and documentations skills
• Professional training delivery with superior soft-skills
• Excellent computer, PC and internet skills
• Actively collaborates, sharing knowledge and experience. Take a leadership role in the personal ownership of the learner experience
• Ability to work independently and coach others, recommending where others might need further development and training.
• Has a important role in decision-making to provide the customer the right solution.
• Logical problem solver able to work independently
• Strong work ethic with proven dependability
• Recognize new technologies and adapt to daily working, particularly stay on top of clinical application and operating environment of the relevant equipment
• Understand the areas of empowerment and when to escalate through appropriate channels
• Normally follows established procedures & processes on routine work, requires instructions only on new assignments.
• Take ownership and be accountable for own actions

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.