Our job in the Service Integration team is to make sure all services performs according to our business needs and step in and take action when they don’t. By having control of the cohesive overview, operational/tactical awareness and control of our support processes we are able to help Product Teams and H&M as a whole with providing our customers a good online experience. Daily tasks: Change approval Incident backlog review Product team / Vendor coordination Required skills ITIL certification Substantial experience of providing a service with ITIL principles Handle difficult situations, in uncertain circumstances Strong interpersonal, collaborative and communication skills Backgrund in Retail / e-commerce Preferred skills for the role: 5+ years experience of working with ITIL principles Direct experience managing critical business service in a large, retail / enterprise-grade organization Direct experience managing and responding to Major incidents, Problems Required cloud certification: AZ-900