Arbetsbeskrivning

We are looking for a Product Support Specialist based in Malmö to join our team!

Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.

Today, Spiideo is used by hundreds of organizations globally, including some of the world’s largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women’s Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc.

ABOUT THE ROLE

Responsibilities & opportunities:

• Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements

• Escalating incidents to our Engineering team

• Be the first point of contact and advocate of our customers across all products

• Investigate and replicate bugs or test new features

• Collect feedback and channel back to our product team for improvements

• Share our passion for professional sport and delivering the best service possible

Preferred Qualifications:

• Love helping clients and solving problems

• Excited to be working in a fast-paced environment, including the option to work on weekends and shifts

• The ability to work independently and stay on top of things

• Love technology and sports!

• Experience in a customer facing role

• Experience with a help desk tool such as Intercom, Zendesk or other is highly valued

What we can offer:

• A role in a fast-growing sports tech company with a global footprint

• A fun, skilled and highly motivated international team

• The opportunity to work with leading sports organizations and teams around the world

• A modern work environment where we use the latest tools and technologies

• A centrally located office in Malmö – just a short walk from the central station, in a beautiful building with great facilities

• A comprehensive pension and insurance package

Your availability:

• 10-20 hours minimum, weekdays, evenings and weekends

• The ability to work 50% or more when needed

• Ability to work during holiday periods including Christmas and summer vacation

Location: This is a hybrid position in Malmö, Sweden. You will report to Support & Operations Team Lead - EU & ROW, based in Malmö.