Arbetsbeskrivning

Role Purpose

The Business Analyst is responsible for coordinating and stabilizing operational execution across systems, suppliers, warehouses and engineering partners (EPCM) within complex logistics setups.

The role ensures operational readiness, KPI transparency, and structured governance across internal teams and external partners (3PL, warehouses, contractors and customers).

The position acts as the operational “control tower” translating contracts and plans into measurable performance and continuous improvement.

Key Responsibilities

1) Data Quality & IT Systems Governance

• Establish reporting milestones and performance tracking structure
• Review current operational systems and support functions
• Validate system capacity against operational requirements
• Drive training and correct usage of operational systems
• Ensure clear technical ownership (PIC) for system support
• Coordinate development and connectivity between systems and EDC platforms
• Define and align system usage across stakeholders
• Improve data quality and reporting reliability

2) KPI Management & Performance Control

• Implement operational KPI framework and reporting structure
• Ensure responsible stakeholders understand KPI purpose and ownership
• Coordinate analysis and presentation of performance data
• Drive performance reviews with operational teams and partners

Key KPI areas:

• Capacity planning & forecast adherence
• Operational execution (OTD, order acknowledgement, delivery accuracy, lead time)
• Incident management & recovery time
• Cost control (contract utilization, deviation vs budget)
• Third-party performance tracking

3) Supplier & 3rd Party Management

• Establish operational SOPs with external suppliers
• Create and maintain RACI responsibility matrices
• Coordinate escalation structure and governance meetings
• Ensure contract scope alignment and execution
• Manage onboarding and sign-off (POA) processes
• Align improvement roadmap with suppliers
• Support DSV/customer steering of operational priorities

4) Warehouse Control (3rd Party Operations)

• Define operational responsibilities between parties (RACI)
• Map warehouse ownership, operators and utilization levels
• Coordinate cargo information and vendor mapping
• Support inventory control and operational reporting
• Oversee loading capacity, equipment and sequence planning
• Monitor quality, safety and compliance (QHSSE)
• Track improvement activities and ensure closure

5) EPCM / Installation & Site Execution Coordination

• Coordinate installation schedules and operational readiness
• Align short-term and long-term operational forecasts
• Ensure communication and escalation structures are followed
• Monitor unloading capacity and site flow execution
• Coordinate quality and safety measurements
• Support project-to-operation handover

Performance Objectives

Success in this role is measured by:

• Stable operational start-ups and handovers
• Transparent performance reporting
• Reduced operational disruptions
• Clear accountability across stakeholders
• Improved supplier performance
• High contract utilization and cost control
• Measurable operational improvements

Qualifications & Experience

• 5+ years experience in logistics, supply chain, operations or project coordination
• Experience working with 3PL/warehouses/suppliers in operational environments
• Strong understanding of KPIs, operational reporting and performance management
• Experience coordinating cross-functional and external stakeholders
• Knowledge of WMS/TMS/ERP systems and operational data flows
• Comfortable working in structured governance environments (SOP, RACI, escalation)

Competencies

• Structured and highly organized
• Strong ownership mentality
• Analytical and data-driven
• Clear communicator across operational and management levels
• Able to challenge constructively and drive accountability
• Pragmatic problem solver
• Comfortable in operational + project environments

Why This Role Matters

This role ensures that operational promises become operational reality.

The Business Analyst turns contracts, forecasts and plans into controlled execution and measurable performance.