Arbetsbeskrivning

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

Are you ready to define the future of developer and agentic experiences at Sinch? This is a unique opportunity to guide the team that sets the technical vision for our global platform. Your core mission is to turn the complexity of omnichannel communication into a seamless experience. A key part of this vision is looking ahead, exploring how emerging tech like AI and LLMs will redefine what's possible on our platform.

Based in Stockholm and reporting to the VP of Engineering, your influence will be felt across the organization. This isn't about top-down directives, it’s about building collaborative partnerships, creating alignment, and empowering your teams to deliver with clarity and purpose.

• Guide, mentor, and foster the growth of a high-performing engineering team in an environment where every member can do their best work.
• Define and champion the technical strategy for our public APIs and tools, translating developer needs into a clear roadmap your team is excited to build.
• Champion technical excellence through collaboration, leveraging your understanding of architecture and technology to ensure teams deliver robust and well-designed solutions.
• Partner with stakeholders across the business to deliver a cohesive product suite that serves customers from innovative startups to the world's largest enterprises.
• Inspire a product-focused and data-informed mindset, where success is measured by the tangible impact your team's work has on our customers.

REQUIREMENTS

We're looking for an experienced and empathetic person who is motivated by the craft of building exceptional developer products and excels at guiding teams toward a shared vision.

• Experience: You bring 10+ years in software engineering, with at least 4 years in a leadership/management role for a team building developer-facing products.
• API & Platform Expertise: You have hands-on experience designing, building, and scaling public RESTful APIs. You champion high standards for API design while creating an environment where your team can challenge, contribute, and find the best solution together.
• Developer Experience Focus: You have a proven track record of significantly improving the developer journey. You can point to specific SDKs, documentation sites, or API products you have shaped and are proud of.
• Technical Acumen: While your focus will be on people and strategy, you are comfortable diving into discussions on system architecture, SDK design, and authentication, helping guide the team toward what "good" looks like in practice.
• How You Lead: Your approach is centered on empathy, trust, and empowerment. You are an excellent communicator, able to articulate a technical vision with clarity to engineers and executives alike.
• AI-Forward Mindset: You have a strong interest and a growing understanding of the emerging AI agent ecosystem. Familiarity with Large Language Models (LLMs), function calling, and vector databases is a significant advantage.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!