Arbetsbeskrivning

On behalf of our client, we are now seeking a Service Designer to enhance and develop digital fleet management tools. In this role, you will focus on improving platforms that provide valuable insights into machine status, productivity, and health for both electric and diesel-powered machines. If you have a strong background in digital service design and are passionate about creating customer-centric solutions, this is an exciting opportunity for you!

As a Service Designer, you will play a key role in shaping user experiences for fleet management tools by translating customer needs into actionable service improvements. You will work closely with cross-functional teams to bridge the gap between user requirements, business goals, and technical feasibility. Your work will involve conducting customer research, visualizing service journeys, and facilitating creative workshops to drive alignment and innovation.

Key Responsibilities:

• Design and refine digital services that enhance customer experience and operational efficiency.
• Conduct research to understand customer needs, translating insights into actionable strategies.
• Develop service journeys, blueprints, and visual touchpoints to communicate design concepts effectively.
• Collaborate with stakeholders across various functions, ensuring alignment between technology, business, and user experience.
• Facilitate workshops—both digital and in-person—to drive ideation and co-creation.
• Establish methodologies for measuring and improving customer journeys and service performance.

• A relevant educational background in service design, UX, or a related field, supported by a portfolio showcasing previous work.
• A minimum of 2 years of experience working with the design and development of digital services in a corporate environment, including expertise in customer research, persona development, service journey mapping, and blueprinting.
• Strong analytical and problem-solving skills, with the ability to translate data into strategic improvements.
• Excellent verbal and visual communication skills, capable of presenting complex ideas to stakeholders at all levels.
• Ability to collaborate across teams, influence decision-making, and drive alignment toward customer-centric goals.
• Fluent in English, both written and spoken.n.

• Employment type: Full-time, long-term
• Start date: As soon as possible or as per agreement
• Location: Göteborg
• Contact person: Gustav Widman, [email protected]
• Salary: Fixed monthly
• Apply by clicking the link below. Be prompt with your application, as we continuously review candidates, and the position may be filled before the application deadline.

By partnering with our clients and candidates, we aim to find the best match for both. We achieve this by truly understanding our clients' and candidates' needs. We ensure that requirements and skill sets align, but, most importantly, we focus on harmonizing values and corporate culture, which both candidates and clients find ideal.

Our passion is to help people find their dream job in the IT & Tech field. This ambition is a significant part of the reason why Friday was founded, with the goal of finding workplaces that give you the "Friday feeling" every day.

We primarily focus on young engineers who are at the beginning of their careers or soon to graduate from university in the IT and Technology field. We believe that people reach their fullest potential when they look forward to going to work each day. "Friday – every day," how does that sound?