Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com. Join our innovative team leading the way in Manufacturing Execution System (MES) solutions at Epiroc. As we expand our MES Support and Maintenance organization, we're now seeking a committed Application Specialist.  In this role, you will play a key part in ensuring effective implementation, support and maintenance of our MES application portfolio. Join our team Manufacturing Execution System (MES) is a new area within Epiroc and part of Industry 4.0. The first go-live takes place this autumn and we have an exciting roadmap of future projects both with new functionality and new site rollouts. With that, we now continue building our MES Support and Maintenance organization. Collaborating closely with team members and colleagues worldwide, you will help drive this journey of innovation and growth together. We offer you a creative and inclusive environment that nurtures your personal and professional development. Join us as we accelerate the transformation! Your mission As an Application Specialist for the Manufacturing Execution System (MES), you will be supporting our businesses and ensuring the efficient use of MES solutions. Reporting directly to the MES Manager, you will be a key member of our team, contributing with knowledge of business use cases and related processes as well as application know-how to efficiently: * Validate business needs and requirements to ensure all deliverables meet high-quality standards. * Manage and resolve incidents from business users according to SLA and incident process. * Engaging with business key/super users regarding MES solution to gather feedback and identify improvements. * Develop and maintain best practices and training materials for end users, and share knowledge through workshops and training sessions. * Coordinate and execute validation activities within projects and CPI according to the validation process.  Your profile To thrive in this role, you bring excellent problem-solving abilities, organizational skills, and a talent for documentation. You excel in collaborative environments, working seamlessly with colleagues and customers to create a positive workplace atmosphere. Your proactive and service-oriented nature ensures you consistently deliver an outstanding end-user experience. To be successful in this role, you should have a university degree covering areas such as Manufacturing or IT or equivalent working experience. You bring hands-on experience with any MES/MOM systems and a solid understanding of manufacturing processes. Familiarity with ITIL processes, such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management, is essential. Given the global nature of the role, effective communication skills and fluency in both spoken and written English are required. Location and travel This position is located in Örebro, Sweden. Occasional travel will be needed. Life at Epiroc By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with 120 different nationalities! In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:  * Global career opportunities * Epiroc University, for your own competence development * Community involvement * Benefits package, which amongst other things include flexible working hours and bonus. Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility to partly work from home, based on your role, responsibilities, and individual conditions.  Application and contact information Welcome with your application as soon as possible by creating an account in our recruitment system. In this recruitment process, we review applications continuously and the position could be appointed before last application date. Last day to apply for this position is 30 September 2024. For questions about the position please contact hiring manager:  Gururaj Shetty, Manager MES, [email protected], +46721453371 For questions about the recruitment process or application please contact recruitment specialist: Lisa Ström, [email protected], +46761032813