Cleura is one of the leading European providers of IT infrastructure services based on Open Source. Our company provides public, compliant, private and hybrid cloud solutions based on OpenStack and has data centres around the world. We are a fast-growing company and a European leader in infrastructure as a service. We love having fun and working hard. We live to get that smile on our customer's faces when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.

Cleura is part of Iver, meaning that we have more than 1500 colleagues to support us in reaching our goals of becoming the primary European Compliant IaaS alternative.

There are endless opportunities at Cleura/Iver if you in the future would like to develop in any other area within the company/group. We strive for everyone to be engaged and aligned with your personal drivers.

About the team :

You will be part of the Technology & Services, which guides the department in operational and development-oriented tasks in our IaaS-line of business line.

Role :

The Operations Manager has a technical role in ensuring effective and efficient cloud service operations. The Operations Manager also oversees all activities associated with cloud capacity planning and management, including the anticipation of datacenter needs.

As the Operations Manager is responsible for technical capacity management, cross-domain delivery projects and service operations KPIs, important skills for the Operations Manager are a deep understanding and knowledge about service operations, project deliveries in service delivery organisations and a good understanding of project management, ITIL processes and service management as well as service-specific knowledge related to Cleura´s service portfolio.

The Operations Manager are located within the EU.

Requirements( Must have):

• University degree in Computer Sciences, IT or equivalent education or experience in the technical/engineering field
• Practical team management experience in the information technology industry (minimum 2 years)
• Experience in Service Provider business
• Experience in working with ticketing and monitoring systems

Good to have (Merit skills):

• Deep understanding and knowledge about service providers and cloud management in service delivery organizations
• Profound understanding of information technology and As-A-Service business organisations.
• Experiences with working across different cultures.
• OKR and Kanban experience
• ITIL know-how

Qualification:

• Strong ability to reflect upon own behaviour, attitude and fundamental personal values.
• Fluency in professional communications in English (written and verbal).
• Deep understanding and knowledge of service operations and cloud technologies.
• Understanding of service delivery concepts and project management.
• Strong proficiency in a distributed and asynchronous workflow.
• Strong understanding of the Cleura core values

Personal Qualities:

• Passionate about people interactions and employee motivation
• Strong ability to organise and focus on quality
• Accustomed to working solution-orientated and with deadlines
• Experience working in an hybrid, remote, physical and digital environment
• Understanding of risk assessment.
• Preferably project management skills.
• Very organised and quality conscious.
• Well-adversed with Agile methodologies.
• Take initiatives, be proactive and able to work independently and in a team.

What we offer:

• Full-time position.
• Leave Policy : 6 weeks vacation.
• Yearly wellness allowance of SEK 5000 as an employee.
• Location: Karlskrona
• Salary: TBD
• Cleura has signed a collective agreement with Almega 'IT-Telekomföretagen'.

I'm interested. What's next?

We'd like to hear from you! We have a few questions we would like to ask you. We will start reviewing and inviting applications right away, so make sure you get yours in early.

We would like to encourage you to post a short video presenting yourself.

Type of Employment: Full time position.

Location : Karlskrona

Start Date : Immediate / at your earliest convenience