Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner. Job ID: 23675 Would you like to be part of the journey towards a better Financial Crime defence in Nordea? We are now looking for a Global Process Specialist for KYC S BB (GFCP Senior Expert) who is eager to participate in governing, improving and supporting the KYC Services processes for BB. The candidate must have operational experience and process expertise in the corporate KYC processes. About this opportunity Welcome to the Operational Process Management Team 1 team. In our area of Operational Process Management, We are a team of experienced Process Managers and Specialists covering the KYC Services processes. Our team is located across the Nordics, Poland and Estonia. Together with our partners in the relevant KYC Service’s operational units, Group Financial Crime Prevention and the respective Business Areas – we empower KYC Services with holistic and proportionate processes. Our vision is to be recognised for unified ways of creating, maintaining, improving and developing KYC Services processes, with aligned governance models and frameworks – setting a mature baseline for expansion and integration of other process areas. As the Global Process Specialist for KYC S BB (GFCP Senior Expert), you will ensure that group wide and global guidance are translated into clear and comprehensive work instructions, which support effective and proportionate management of financial crime risks. In order to ensure Operational Excellence and best practice, your role will be to stay close to operations and provide support and guidance towards our key speaking partners. What you’ll be doing: * Supporting the BB teams within KYC Services * Supporting the Process Manager responsible for overseeing the functional process team and deliveries * Driving continuous improvement with impact assessment and implementation of the instructions and processes * Participating in relevant projects, be called upon to drive initiatives and be a speaking partner towards our stakeholders, KYC RM, GFCC, GL and your team members You’ll be a part of a global team in Operational Process Management. The role is based in Stockholm. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.   To succeed in this role, we believe that you: * Are able to seek out answer independently and are solution oriented * Have strong communication and presentation skills, including stakeholder management * Have driver skills and know how to implement change * Are a good team player * Have the ability to take ownership for tasks and maintain transparency throughout delivery * Be in command of your time, respect your limitations and raise possible time management challenges immediately * Are structured and embrace KYC Services PEX structured ways of working Your experience and background:  * Must have a solid knowledge of KYC Processes with operational experience in performing Due Diligence in the Corporate KYC process throughout the lifecycle * Strongly preferred to have experience working with the creation and governance of processes and instructions * Strongly preferred to have experience in implementation, training and operational delivery * Preferably have ICA, ACAMS or equivalent international certification * Must be Excellent in English (both written and spoken)  * Nordic language in addition is a plus * Master’s or Bachelor's degree in a relevant field is preferred What we offer: * Comprehensive onboarding to your new job * Opportunity to make a difference while driving efficiency in KYC corporate processes * Flexible working –we are using hybrid model * Personalized career paths and Leaders who will guide and support you in your development * Opportunity to build your network with stakeholders across GFCP and the bank as a whole * Global team collaborating in a multicultural environment * ‘Great team atmosphere’ is not only a catchline, you will be welcomed to a team with a great spirit If this sounds like you, get in touch! Next steps Submit your application no later than 29/05/2024. For more information, you’re welcome to contact Anu Kristiina Päivinen. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are. For union information, please contact Finansförbundet at [email protected] or SACO at [email protected]. Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.