Our iGaming client, an established operator with casino and sportsbook product is looking for a Swedish speaking Customer Service Representative to join their office in Malta. 
 

Responsibilities: 
  • Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested 
  • Research solutions to customer issues 
  • Interact with various department to resolve customer issues 
  • Use available tools and information resources to resolve problems 
  • Use a comprehensive knowledge of the our client’s website to investigate and resolve issues 
  • Escalate unresolved problems in accordance with establish policy procedures and protocols 
  • Administer client account management including updating notes in accounts 
  • Research transaction discrepancies and take appropriate action 
  • Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse 
  • Amending / adjusting transactions in customer accounts when necessary or instructed 
  • Maintain professionalism and adhere to company standards during all interactions 
  • Assistance with special Customer Services projects 
  • Other tasks and duties as assigned 

Requirements: 
  • Business fluency in Swedish and English 
  • Minimum of 3 years in a position with relevant experience would be an asset 
  • Knowledge of Sportsbook industry would be an asset 
  • Basic office skills including knowledge of Microsoft Word and Excel 
  • Ability to think critically and draw from experience to make decisions 
  • Computer literacy 
  • Care in dealing with sensitive information 
  • Ability to write, read and speak in the required languages 
  • Ability to deal with ambiguity and identify customer’s needs 
  • The ability to organize and manage multiple priorities 
  • Ability to independently research solutions and solve problems 
  • Strong customer orientation 
  • Excellent interpersonal and communication skills 
  • Performance driven and a strong team player 
  • Fluent and advanced skills both oral and in specialized languages would be an asset 
  • High school diploma required 
  • Flexible and has the ability to quickly adjust to frequent process and information changes 



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Mer info

Omfattning Heltid
Varaktighet Tillsvidare
Anställningsform Vanlig anställning
Antal platser 10
Lön Fast månads- vecko- eller timlön

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