As the capital city of Hungary, Budapest has a rich history, vibrant commerce, and excellent gastronomy. One of the most well-known cultures is their bath culture, there are thousands of visitors here to enjoy the local thermal water and sauna.
About the job
Working within one of the organization’s campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end-user support to coordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Key responsibility:
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process. Follow-up/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution, and communication with customers.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem The management team and other Towers.
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