Arbetsbeskrivning
The Supervisor Information Technology is part of the global Information, Communications & Technology (ICT) team and will report directly to a Manager or Senior Manager level. The supervisor's primary responsibility is to assist the Manager / Senior Manager in ensuring that all IT personnel perform efficiently and maintain up-to-date knowledge of their job functions. Additionally, the Supervisor will be responsible for designing, configuring, and maintaining a high-performance computing environment and providing daily support as required.
As a Supervisor, Information Technology, you will
Collaborate with the Senior Manager to develop, mentor, and coach team members
Be knowledgeable and up to date on current technologies, security policies, and procedures
Maintain system uptime, perform upgrades, ensure maintenance continually and minimize downtime
Be innovative, curious, inquisitive, and able to rapidly adopt new and emerging technologies
Understand how managing customer perceptions and expectations enhance customer service
Provide and maintain technical documentation
Focus on Installation, relocation or maintenance of hardware (primarily endpoints)
Plan, coordinate, and execute office openings, moves, and closures
About you
Several years of Technical Experience in a 24 x 7 IT Environment
Excellent oral, written, and presentation communication skills in English
Good Customer Service Skills
Ability to Interpret and Follow Written IT Policies and Procedures
Prior experience with Windows Client Administration, Microsoft Endpoint Manager, Active Directory, O365 applications and Other Communication Tools
Experience with working on projects
Required language: English