Arbetsbeskrivning

Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.

Signicat is a trusted partner of governments, financial institutions, and businesses across all scales. With more than 450 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, Signicats is driven by an impactful mission - to build technology for people to trust each other in a digital world.

The Role:

We are now seeking to add an Onboarding Manager to the team who will drive optimal integration of products purchased by our customers. You will join a global Customer Onboarding team with team members in Sweden and the Netherlands. The team is part of the larger Customer Success department where other colleagues in Customer Success Management and Developer Support will be working together with you on an ongoing basis to ensure that our customers have an optimal onboarding experience.

What you'll be doing:

• Lead customers to successfully implement products they purchased
• Maintain high data quality with our CRM tools on onboarding projects and customers
• Follow up with customers
• Collaborate with other departments like Sales, Customer Success, Service Desk, Finance, and Product
• Help with upsell opportunities, documentation, and product improvements
• Participate in meetings with customers and prospects
• Make recommendations on onboarding processes

You are:

• 1-3 years working experience
• Continuous learner - committed to ongoing learning and development to stay current with industry trends, Signicat’s products, and best practices.
• Customer-centric – passionate about delivering exceptional customer experiences and achieving customer success.
• Organized – able to work on multiple, different onboardings even during a high-demand

Ideally, you have:

• Bachelor’s degree in business, engineering, IT, or another related field or relevant work experience
• Excellent communication in English both verbal and written
• Project management skills to finalize onboardings and follow up on customers' feedback
• We consider a plus if you speak - Dutch, German, Norwegian, Swedish, French, Danish, Finnish, or Spanish.
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What we offer:

• Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences
• Work style (choose a hybrid or remote option based on the role flexibility)
• Work-life balance - enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.
• Health & Wellness - we priorities your physical and mental well-being by providing designated packs and access to the Headspace app
• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths, and internal mentorship opportunities
• Customized onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning
• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together