Technical Services Representative - German & English speaking
About Axis Communications Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. For more information about Axis, please visit our website www.axis.com . Reference number: 2887 WHAT IS AXIS? Axis Communications is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers. OUR TEAM The Technical Services team is responsible for the support for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 38 people. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service. WHAT WILL YOU WORK WITH? As a Technical Services Representative you will be in contact with both end users and Axis partners to handle administrative and technical support cases or calls in German and English for the Middle Europe market. We support the customers over telephone, support tickets, and through chat. Your focus area will be on administrative support for all repair workflows and licensing requests. Your main tasks will be to: Handle the day-to-day RMA Receiving activities Work with customer and RMA partners regarding returns or DOA’s/warranty exchanges Maintain, review and update process documentation on a regular basis; Creating new documents as required Collaborate with various internal departments and offices on RMA returns and credits Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case Follow up on unpaid invoices Handle the licensing requests WHO ARE WE LOOKING FOR? As a Technical Services Representative, you must have excellent communication and problem-solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you'll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology with the ability to thrive in a fun, collaborative and fast-paced environment. Required skills & experience: Minimum 1 year of customer support operations experience Excellent time management and organization skills Relevant experience in administrative coordination role Passion for new technologies and eager to learn continuously Basic computer and application experience, for example Microsoft Excel and image/video editing Must be able to work well with others as part of a team Excellent communication skills in German and English, both verbal and written WHAT AXIS CAN DO FOR YOU Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us! Axis is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, don’t hesitate to check out www.sweden.se and get a taste of the Swedish way of Life. READY TO ACT? Are you up for the challenge? Are you thrilled about the job description and found a personal match? Send in your application! We would like this position to be filled as soon as possible. If you have any questions, get in touch with hiring manager Florian Combacau at +46 46 272 1974.