Swedish Speaking Customer Service Agent

Antal platser:
Yrkesbenämning: Kundtjänstmedarbetare
Publicerad: 2021-02-22
Sista ansökningsdag: 2021-04-19
Stad:  
Job description: Provide first line customer support -Handle and resolve queries regarding documents via chat, email, phone -Work closely with other internal departments for assistance in the resolution of customers' queries -Request and upload documents -Identify customers' needs, clarify information -Research every issue and provide solution -Manage inbound and outbound calls in a timely manner -Follow communication procedures, guidelines and policies -Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution -Provide accurate and valid information to clients -Manage large amount of chats -Quality control -Follow the instructions given by Risk Controllers, Team Leaders and Withdrawal Controller Requirements -Excellent written and verbal communication skills -Fluent in SWEDISH. -Team player -Works under minimum supervision -Apart from your Swedish, fluency in English is needed Additional Information: Upon your arrival at the airport our driver will pick you up. -The employer could help with accommodation in the first month. This would need to be discussed at interview stage. -As we truly believe in growth within, we have introduced a friend referral scheme. You will be awarded with 200 euros if a friend you recommend is employed with us.

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